1. General
1.1 Scope
These General Terms and Conditions / Terms of Service (“Terms”) apply to the website, online shop, customer account, subscription services, digital services, and any related products or services offered by Quantum Upgrade LLC, 2100 Calle de la Vuelta, #A104, Santa Fe, NM 87505, United States (“Quantum Upgrade,” “we,” “us,” or “our”).
These Terms govern the legal relationship between Quantum Upgrade and any person or entity using or purchasing our services (“Customer,” “you,” or “your”).
By creating an account, placing an order, purchasing a paid subscription, starting a free trial, accessing our services, or clicking “Buy,” “Subscribe,” “Start Free Trial,” or a similar button, you agree to these Terms.
For the avoidance of doubt, starting a free trial without providing payment information does not create a paid subscription, does not authorize recurring charges, and does not automatically convert into a paid subscription.
If you do not agree to these Terms, you must not use or purchase our services.
1.2 “Our Products” / “Services”
Quantum Upgrade provides digital subscription-based services described on our website, including services that may be offered for individuals, businesses, animals, homes, apartments, vehicles, telephones, or other target objects, depending on the service selected.
No physical product is shipped unless expressly stated otherwise. The services are digital in nature and may be purchased as individual services, bundles, monthly subscriptions, annual subscriptions, promotional offers, or other plans shown at checkout.
The exact service description, price, billing frequency, subscription term, trial period, and included features are shown on the applicable product, shop, checkout, account, or order confirmation pages.
1.3 Product Details
Details regarding the respective services, current features, service descriptions, supported use cases, prices, subscription terms, and available bundles are provided on our website, shop pages, service pages, checkout pages, and/or in your order confirmation.
We may update, modify, expand, reduce, suspend, or discontinue individual features or service elements from time to time, provided that such changes do not materially reduce the core service you purchased during your then-current paid subscription period, unless required for legal, technical, security, operational, or compliance reasons.
1.4 Technical Requirements
To use the services, you need access to the internet, a compatible device, a valid email address, and any other technical requirements stated on our website or during checkout.
You are responsible for your own devices, internet connection, software, browser, email access, and any third-party costs associated with using the services. We are not responsible for service limitations caused by your equipment, connectivity, email settings, spam filters, third-party providers, or incompatible systems.
Fees are not refundable solely because your device, internet connection, email account, or other technical environment does not meet the requirements, unless required by applicable law.
1.5 No Medical, Healthcare, Veterinary, Financial, or Professional Advice
Our services, website content, communications, research references, testimonials, statements, and materials are provided for informational, educational, spiritual, energetic, and/or wellness-related purposes only.
They do not constitute medical, psychological, psychiatric, veterinary, nutritional, legal, financial, or other professional advice. You should consult an appropriate licensed professional before making decisions relating to health, medical treatment, medication, diagnosis, disease prevention, animal care, financial matters, legal matters, or other professional matters.
You must not disregard professional medical or veterinary advice, delay seeking professional advice, stop medication, or change any treatment plan because of anything stated or implied by our services, website, emails, testimonials, or other materials.
2. Registration
2.1 Requirement
Use of certain services requires registration, creation of a customer account, and conclusion of a subscription or other agreement with Quantum Upgrade.
You agree to provide accurate, current, and complete information during registration and checkout and to keep your account information up to date.
2.2 User Information
Your customer account is linked to the email address you provide. You are responsible for maintaining access to that email address and for monitoring communications sent to it.
You are responsible for all activity under your account, including activity by anyone who obtains access to your login credentials. You must keep your password and account credentials confidential and notify us promptly of any unauthorized use or suspected security breach.
We may reject, suspend, or terminate registrations, orders, accounts, or subscriptions where we reasonably believe that information is inaccurate, fraudulent, unlawful, abusive, or otherwise violates these Terms.
2.3 Communication
We may communicate with you by email, through your customer account, through notices on our website, or through other contact information you provide.
Contract-related communications, including order confirmations, invoices, renewal notices, cancellation confirmations, price change notices, and changes to these Terms, may be sent electronically. You consent to receive these communications electronically.
You are responsible for ensuring that our emails are not blocked by your spam filter and that your email address remains current.
2.4 Age Restriction
You must be at least 18 years old and legally capable of entering into a binding contract to create an account, purchase a subscription, or use paid services.
Parents or legal guardians may purchase services for minors, animals, households, or other permitted target objects where offered. The purchasing adult is responsible for the subscription, payment obligations, account use, and compliance with these Terms.
3. Contract
3.1 Conclusion of Contract
A contract is formed when you complete checkout, click the applicable purchase, subscribe, start trial, or similar button, and we accept your order by providing access to the service, sending an order confirmation, or otherwise confirming acceptance.
Before placing an order, the checkout page will show the material terms of the offer, including the applicable price, billing frequency, subscription term, free trial period if any, automatic renewal terms, and cancellation options.
You are responsible for reviewing your order before submitting it.
3.2 Subscription Term and Automatic Renewal
Paid subscriptions are offered on a monthly, annual, or other billing basis as shown at checkout.
Unless expressly stated otherwise at checkout, paid subscriptions automatically renew at the end of each billing period for successive billing periods of the same length, unless you cancel before the next billing date in accordance with these Terms.
A free trial that does not require payment information does not automatically renew and does not automatically convert into a paid subscription.
By purchasing a paid subscription, you authorize Quantum Upgrade and/or our payment processors to charge your selected payment method on a recurring basis for the applicable subscription fees, taxes, and other charges shown at checkout or otherwise disclosed to you.
The renewal price, billing frequency, and subscription term will be disclosed before purchase and/or in your order confirmation.
3.3 Automatic Renewal Disclosure and Consent
This Section applies only to paid subscriptions.
By clicking “Buy,” “Subscribe,” “Purchase,” or a similar button for a paid subscription, you expressly agree that:
Starting a free trial without providing payment information does not authorize recurring charges and does not create a paid subscription.
We may keep records of your paid subscription consent, including the version of the terms accepted, the date and time of acceptance, checkout disclosures, IP address, account information, and transaction data.
3.4 Termination / Cancellation by Customer
You may cancel your subscription at any time through your customer account, where available, or by contacting us at:
To avoid the next charge, cancellation should be completed before the next billing date. We recommend canceling at least three calendar days before the next billing date to allow processing time; however, where applicable law requires a shorter or different cancellation mechanism, we will comply with such law.
Cancellation will stop future renewal charges. Unless otherwise stated at checkout or required by law, you will continue to have access to the paid service until the end of your current paid billing period.
We will provide confirmation of cancellation electronically where required by law or where technically available.
3.5 Termination or Suspension by Quantum Upgrade
We may suspend or terminate your account, access, or subscription if:
Suspension or termination for cause does not entitle you to a refund, except where required by law.
3.6 Free Trial Period
We may offer a free trial period for certain services. The applicable trial duration, included features, and any limitations will be shown on the website, registration page, or trial confirmation.
Unless expressly stated otherwise, a free trial does not require you to provide payment information.
If no payment information is collected when you start the free trial, the free trial will automatically expire at the end of the stated trial period and will not automatically convert into a paid subscription. In that case, you will not be charged unless you separately choose a paid plan, provide payment information, and affirmatively complete a paid subscription purchase.
After the free trial expires, access to the free trial service may end automatically or become limited. To continue using paid services, you must separately purchase a subscription.
Free trials may be limited to one per customer, email address, household, device, payment method, or other reasonable identifier. We may modify, suspend, or discontinue free trial offers at any time, subject to applicable law.
We may reject or terminate a free trial if we reasonably believe that the trial is being misused, duplicated, accessed fraudulently, or used in violation of these Terms.
3.7 Fees, Billing, and Payment
All prices, subscription fees, charges, and amounts displayed on our website and during checkout are stated in U.S. dollars (USD), unless expressly stated otherwise.
All payments are charged in U.S. dollars (USD). We do not charge in any other currency.
Subscription fees are charged in advance for each billing period. The applicable price, billing frequency, subscription term, and any taxes or additional charges, if applicable, will be shown at checkout before you complete your purchase.
You authorize us and our payment processors to charge your selected payment method for all applicable fees, taxes, and charges in U.S. dollars (USD).
If your payment method or financial institution uses a currency other than U.S. dollars, your card issuer, bank, payment provider, or financial institution may apply currency conversion rates, foreign transaction fees, exchange fees, or other charges. We are not responsible for such rates, fees, or charges, and they are not included in the prices shown by us.
You are responsible for keeping your payment information accurate and current.
If payment fails, we may retry the charge, request updated payment information, suspend access, terminate the subscription, or take other reasonable steps to collect amounts owed, subject to applicable law.
3.8 Refund Policy
Unless expressly stated otherwise at checkout or required by applicable law, subscription fees are non-refundable once charged.
Cancellation stops future renewal charges but does not create a refund for the current billing period, partial months, unused time, annual plans, promotional plans, bundled services, or failure to use the service.
If you believe you were charged in error, you must contact us promptly at [email protected]. We may issue refunds at our discretion or where required by law.
Any approved refund will be issued in U.S. dollars (USD) to the original payment method where technically possible. We are not responsible for currency conversion differences, foreign transaction fees, exchange rate changes, or fees charged by your bank, card issuer, or payment provider.
3.9 Price Adjustments
We may change subscription prices from time to time. Price changes will not affect the fees already paid for your current billing period.
For existing subscribers, we will provide advance notice of material price increases as required by applicable law. The notice may include the new price, effective date, and cancellation instructions.
If you do not agree to the price change, you may cancel your subscription before the price change takes effect. Continued use of the service after the effective date may result in charges at the new price, subject to applicable law.
3.10 Chargebacks
If you initiate a chargeback or payment dispute, we may suspend or terminate your account while the dispute is pending. You agree to contact us first at [email protected] so we can attempt to resolve billing issues.
Fraudulent chargebacks or payment disputes may result in account termination.
4. Rights and Obligations of Customers
4.1 Use Rights and Restrictions on Use
Subject to your compliance with these Terms and payment of applicable fees, Quantum Upgrade grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the services for your personal or internal business purposes, depending on the plan purchased.
You may not:
4.2 Distribution Prohibition
Content, materials, service descriptions, digital features, website text, graphics, videos, audio, trademarks, logos, software, databases, and other materials made available through Quantum Upgrade are protected by intellectual property and other laws.
You may not copy, distribute, publish, upload, post, transmit, sell, license, modify, create derivative works from, or publicly display our content without our prior written consent, except for ordinary sharing features provided on the website or as otherwise permitted by law.
4.3 Blocking of User
We may block, suspend, restrict, or terminate access if you breach Sections 4.1 or 4.2, fail to pay fees, misuse the services, or create legal, technical, reputational, or operational risk.
Fees already paid are not refundable in such cases, except where required by law.
4.4 Customer Content and Information
If you submit names, addresses, object descriptions, photos, personal information, animal information, household information, comments, testimonials, or other content to us, you represent that you have the right to provide that information and that it is accurate and lawful.
You grant us the rights necessary to process and use that information for providing the services, operating your account, processing payments, communicating with you, and fulfilling legal obligations, subject to our Privacy Policy.
You must not submit sensitive health information, medical records, protected health information, or information about third parties unless you have the legal right to do so.
5. Availability and Disclaimer
5.1 Availability
We aim to provide reliable access to the services, but we do not guarantee that the website, account, shop, payment systems, emails, or services will be uninterrupted, secure, timely, error-free, or available at all times.
Access may be limited, interrupted, suspended, or unavailable due to maintenance, updates, technical issues, third-party providers, security events, force majeure, legal requirements, or other reasons.
5.2 Health, Wellness, FDA, and Professional Disclaimer
Quantum Upgrade does not recommend or endorse any specific test, physician, treatment, procedure, opinion, diagnosis, medication, product, therapy, or other health-related information that may appear on the website or in related materials.
Statements made on the website, in emails, testimonials, social media, research references, or other materials have not been evaluated by the U.S. Food and Drug Administration, the European Food Safety Authority, or any other governmental authority, unless expressly stated otherwise.
Quantum Upgrade products and services are not intended to diagnose, treat, cure, mitigate, or prevent any disease, disorder, or health condition in humans or animals.
Reliance on any information provided by Quantum Upgrade is solely at your own risk. You should consult a licensed physician, veterinarian, psychologist, therapist, nutritionist, or other qualified professional for medical, veterinary, psychological, or health-related concerns.
5.3 No Guaranteed Results
You understand and agree that experiences with energetic, wellness-related, spiritual, informational, or similar services are subjective and may vary.
We do not guarantee any specific physical, emotional, medical, psychological, financial, spiritual, energetic, business, performance, animal-related, household-related, device-related, or other result.
Testimonials, examples, research references, user stories, or descriptions of individual experiences do not guarantee that you will have the same or similar experience.
5.4 Warranty Disclaimer
To the maximum extent permitted by applicable law, the website, services, content, materials, subscriptions, and related offerings are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise.
To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted use, security, and course of dealing.
Some jurisdictions do not allow certain warranty disclaimers. In such jurisdictions, the disclaimers apply only to the maximum extent permitted by law.
5.5 Limitation of Liability
To the maximum extent permitted by applicable law, Quantum Upgrade, its owners, officers, directors, employees, contractors, affiliates, agents, service providers, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, loss of data, loss of goodwill, business interruption, emotional distress, personal injury, health-related outcomes, device issues, animal-related outcomes, or other intangible losses.
To the maximum extent permitted by applicable law, our total aggregate liability for any claim relating to the services or these Terms will not exceed the greater of:
This limitation applies regardless of the legal theory, whether contract, tort, negligence, strict liability, warranty, statute, or otherwise, even if we were advised of the possibility of such damages.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
5.6 Indemnification
You agree to defend, indemnify, and hold harmless Quantum Upgrade, its owners, officers, directors, employees, contractors, affiliates, agents, service providers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
6. Modification of the General Terms of Use
We may update or modify these Terms from time to time.
If we make material changes that affect existing paid subscriptions, we will provide notice by email, account notice, website notice, or another reasonable method. The updated Terms will become effective on the date stated in the notice or, if no date is stated, when posted.
If you do not agree to updated Terms, you may cancel your subscription before the updated Terms take effect. Your continued use of the services after the effective date means you accept the updated Terms, except where applicable law requires a different form of consent.
Changes relating to legal compliance, security, fraud prevention, technical requirements, or new features may take effect immediately where reasonably necessary.
7. Additional Applicability of General Terms of Use
7.1 Payment Providers
Payments may be processed by third-party payment processors. Your use of payment services may be subject to additional terms, privacy policies, and requirements of those payment processors.
We are not responsible for payment processor outages, errors, declines, chargebacks, fees, or other issues outside our reasonable control.
7.2 Privacy Policy
Our collection and use of personal information is described in our Privacy Policy. By using the services, you acknowledge that you have reviewed our Privacy Policy.
7.3 Third-Party Services and Links
Our website or services may contain links to third-party websites, platforms, apps, content, payment processors, social media, app stores, or other services.
We do not control and are not responsible for third-party services. Your use of third-party services is at your own risk and may be subject to their separate terms and policies.
8. Booking via App Stores
If you purchase or manage a subscription through Apple App Store, Google Play, Amazon, or another app store or platform provider, the subscription may be governed by that provider’s terms, payment rules, cancellation rules, refund rules, and account settings.
In such cases, the contractual billing relationship may be between you and the applicable app store or platform provider, and you may need to cancel or manage your subscription through that provider’s account settings.
If there is a conflict between these Terms and the app store’s mandatory rules, the app store’s mandatory rules may control with respect to billing, cancellation, and refunds for purchases made through that app store.
9. Governing Law, Disputes, Arbitration, and Class Action Waiver
9.1 Governing Law
These Terms and any dispute arising out of or relating to these Terms, the website, or the services are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.
9.2 Informal Dispute Resolution
Before filing any claim, you agree to first contact us at [support email address] and attempt to resolve the dispute informally. Your notice must include your name, account email, description of the dispute, and the relief requested.
We will attempt to resolve the dispute in good faith. Either party may proceed with formal dispute resolution if the dispute is not resolved within 30 days after notice is received.
9.3 Binding Arbitration
To the maximum extent permitted by applicable law, you and Quantum Upgrade agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, the services, your account, your subscription, payments, cancellations, renewals, advertising, or communications will be resolved by binding individual arbitration rather than in court.
The arbitration will be conducted under the rules of [AAA / JAMS – to be confirmed by counsel] by a single arbitrator. The seat of arbitration will be New Mexico, unless the arbitration provider’s consumer rules or applicable law require otherwise.
The arbitrator may award the same individual relief that a court could award, but only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
9.4 Class Action Waiver
To the maximum extent permitted by applicable law, you and Quantum Upgrade agree that each may bring claims only in an individual capacity and not as a plaintiff, class member, representative, or participant in any class action, collective action, private attorney general action, representative proceeding, or consolidated proceeding.
9.5 Jury Trial Waiver
To the maximum extent permitted by applicable law, you and Quantum Upgrade waive any right to a jury trial for claims that are not subject to arbitration.
9.6 Exceptions
Either party may bring claims in small claims court if the claims qualify. Either party may seek injunctive or equitable relief in court for misuse of intellectual property, unauthorized access, security violations, or other urgent equitable matters.
10. Miscellaneous
10.1 Entire Agreement
These Terms, together with the Privacy Policy, checkout terms, order confirmation, subscription disclosures, and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Quantum Upgrade regarding the services.
10.2 Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
10.3 No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
10.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.
10.5 Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet outages, power outages, cyberattacks, governmental actions, legal restrictions, payment processor failures, platform outages, or other force majeure events.
10.6 Contact
For questions, cancellations, billing issues, or notices, contact:
Quantum Upgrade, LLC
2100 Calle de la Vuelta, #A104
Santa Fe, NM 87505
United States
Email: [email protected]
